GoDaddy Guides Text GoDaddy Guides Human Faces Expert help is on the way Mar. 27, 8:15 pm

Let's get you some help! Please tell us what you need. hi, i have been charged for a domain that is not in my account

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Trying to connect you... You're chatting with Aditya.

Hi! , my name is Aditya, may I please know the domain name that this is regarding? hi, i received an email saying I have renewed a domain () but this is nowhere to be seen in my account

I see, so what email address did you get this email on? ***@gmail.com is it possible to get a refund on this? i have not used this domain in about 3 years

Could you please share your code sent to ***@gmail.com? Let me check on the refund bit, when did the domain renew? no email received yet unfortunately. nothing in junk, too it was yesterday 192886

That worked, received, thank you, please allow me couple of minutes to review the account. okay

Found your domain and I have sent you the login info on ***@gmail.com Congratulations, I would like to inform you that you are eligible for refund under the scope of the refund policy. But you would need to delete the product from your account for that first. Please let me know once you are in and see the domain.. I have reset the password but its now not letting me login its possible I have an account both on email and through google signin. would this affect it?

What customer number are you using to log in? (Yep, it can affect this) okay it worked using the customer number as the username

Brilliant! Please refer this for deleting your product: https://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468 okay thats been deleted

As I can confirm the domain has been deleted successfully, shall I proceed with raising the refund request back to your In-store credit? is store credit the only option?

Not really... what are the other options?

Back to payment method used for the renewal and In-store credit. could you process the refund to so goes back to the method used for renewal please

Sure, will do. But just a disclaimer it takes 5-7 business days for the refund to be processed to your payment method, while In store credit gets processed almost instantly to your GoDaddy account. And can be used for future renewals/purchases as well. How would you like to proceed? thats fine. go ahead

Thanks for confirming, on it! Congratulations! Your refund request has been raised. You can expect the refund within 5-7 business days back to your payment method registered with us. thank you. is it possible to get a transcript of this conversation?

Sure thing! and no worries :) So, do you see a + at bottom left? Click that ---->Print and later you will be able to save this. hmm I don't see a plus icon. only an icon to attach documents